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Shipping & Tracking

Most frequent questions and answers

We will send your item within 24 to 48 hours after you make the payment.

Your item will arrive within 7 to 15 days.

Asia

Delivery Estimate

China, Macao/Macau

2-3 Days

Japan

3-6 Days

Singapore

3-10 Days

Saudi Arabia

5-7 Days

Malaysia

6-14 Days

Thailand

7-15 Days

Vietnam

8-11 Days

India

8-25 Days

Philippines

9-14 Days

Israel

10-18 Days

Armenia, Azerbaijan, Bahrain, Bangladesh, Cambodia, Cyprus, Indonesia, Iraq, Jordan, Kazakhstan, Korea, Kuwait,  Kyrgystan, Oman,  Pakistan, Palestine, Qatar, Taiwan, Turkey, UAE, Uzbekistan

 15-35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

Europe

Delivery Estimate

France, Germany, Italy, Netherlands, United Kingdom

4-9 Days

Spain

5-10 Days

Greece, Hungary, Lithuania, Poland, Romania, Slovakia

6-12 Days

Austria, Switzerland

8-17 Days

Norway

9-14 Days

Belgium, Bulgaria, Ireland, Portugal

10-15 Days

Croatia, Czechia, Denmark, Estonia, Finland, Latvia, Luxembourg, Slovenia, Sweden

10-20 Days

Albania, Andorra, Bosnia And Herzegovina, Iceland,  Liechtenstein, Malta, Monaco, Russian Federation, San Marino, Serbia

15-35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

Australia

Delivery Estimate

New Zealand

7-15 Days

Australia

9-18 Days

Fiji, Kiribati, Micronesia, Marshall Island, Samoa, Tonga, Vanuatu

15-35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

Africa

Delivery Estimate

South Africa

7-15 Days

Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cabo Verde, Central African Republic, Comoros, Djibouti, Egypt, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Liberia, Malawi, Mali, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Senegal, Sierra Leone, Sudan, Tanzania United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe

15- 35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

South America

Delivery Estimate

Brazil, Chile

15-25 Days

Colombia

15-30 Days

Argentina, Bolivia, Guyana, Paraguay, Peru, Suriname

15-35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

North America

Delivery Estimate

United States Of America

4-9 Days

Canada

7-9 Days

Mexico

12-17 Days

Belize, Bermuda, Jamaica, Panama, Saint Vincent And The Grenadines

15-35 Days

We do not make any deliveries to countries that are not listed because the delivery period is too long and the delivery cost is also too high.

If you want it to continue as well, you can contact us HERE

Once you’ve signed into your account, you can view your order status in Order under My Account. Your order status is reflected next to your order number.
 
If you opt for guest checkout, you will still be able to view your order status. However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
 
For further assistance, please contact us HERE.
STATUSDESCRIPTION
ProcessingYour order is currently being processed.
CompletedYour order From Your Slipper Is Now Complete
  
  
To track your order, Login to your account and view Order under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email. However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalized wish list.
 
Please contact us HERE or on live chat for further assistance.
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view Order under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guess checkout, you will still receive a tracking number in your shipment confirmation email.
 
For further assistance, please contact us HERE 
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
 
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, Login to your account and edit/update your address in your Address .
 
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.

Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to YOURSLIPPER.

All country except :

Afghanistan, Anguilla, Antigua And Barbuda, Bahamas, Barbados, Belarus, Bhutan, Brunei, Cayman Island, Chad, Cuba, Curacao, Congo,Cote dIvoire, Costa Rica, Dominica, Domican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Faroe Island, Georgia, Greenland, Grenada, Guatemala, Guinea-Bissau, Haiti, Honduras, Iran, Laos, Lebanon, Lesotho, Libya, Madagasqar, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Montserrat, Myanmar, Nauru, Nepal, Nicaragua, Niger, Papua New Guinea, Sao Tome Principe, Saint Kitts And Nevis, Saint Lucia, Saint Martin (French Part), Seychelles, Solomon Island, Somalia, South Sudan, Sri Lanka, Syria, Swaziland, Tajikistan, Timor-Leste, Trinidad And Tobago, Turkmenistan, Turks And Caisos Island, Ukraine, Uruguay, Venezuela, Virgin Island(US), Yemen

 

 

 

 

 

 

 

We Do Not Deliver Here Because The Delivery Cost That Will Be Charged Is High.

(If You Want It To Continue  Anyway, You Can Contact Us Here)

We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. YOURSLIPPER.COM shall not be held responsible for any lost orders after goods have been accepted by reception.
 
We are unable to ship to any PO Box, military or protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.

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