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Most frequent questions and answers

YOURSLIPPER.COM takes your security seriously and has established an online security process that was developed in line with industry best practices. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and YOURSLIPPER.COM as the e-commerce merchant.

For your security, YOURSLIPPER.COM advises that you never send anyone your full credit card number. We strongly recommend you divulge only the first 6 and the last 4 digits.
In the event where you submit a document with your full credit card number, YOURSLIPPER.COM will not be held responsible for any arising complications

ll important and relevant information submitted by our customers will be kept secure and confidential. Only limited and authorised personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.

Online security verification is ideally done for one-time verification purpose only. To ensure you do not experience any delay in receiving your order due to online security checks, we recommend you use the same credit card for future purchases.

Failure to respond to the online security verification email within the given timeline will result in an automatic order cancellation.

YOURSLIPPER.COM takes a number of steps to ensure our website is safe for use, free from malicious activity and that the transactions performed are secure.
All the information you key into YOURSLIPPER.COM is protected by Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid anyone besides YOURSLIPPER.COM from decoding your information.
We strongly advise all users to take the necessary steps to ensure your safety and security when using YOURSLIPPER.COM. Some measures we recommend include:
  1. Avoid using a public computer or terminal to sign in to your account
  2. Keep your passwords private. Create a password that can’t be easily guessed
  3. Change your password frequently. Avoid using the same password for multiple logins
  4. Avoid saving your password in the browser
  5. Clear your browser history – cookies, caches and saved passwords – every time after using the browser

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