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Most frequent questions and answers

We accept payment via MasterCard, Visa, Stripe , Googlepay and Applepay.

YOURSLIPPER.COM does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal or Stripe, our payment gateway providers.

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.

All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged once although there are two separate records of authorisation and settlement. Please check with your bank for further clarification.

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us HERE 

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.

Go to Payment Methods under My Account.  You can delete the credit or debit card that you have saved there.

Log in to your PayPal account and select automatic payments. Then choose YOURSLIPPER under your list of merchants to view, update or delete. Get more information on the PayPal website.

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