After you place your order, you will receive a confirmation email from YOURSLIPPER.COM within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by YOURSLIPPER.COM. You will then need to place a new order.

We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases.

If you placed the order through your account, you can locate it on Order under My Account. Please contact us HERE for further assistance.

Please check the invoice that was included in your package. If there is any missing item(s), contact us HERE

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.

To view your order information and history, Login to your account, go  to Order. Track the View Order button that corresponds to your order number.

If you have opted for guest checkout, you can view your order information via the confirmation email sent to you. Please contact us  HERE for further assistance.

Once your order has been placed successfully, you will not be able to cancel it.

1. For international orders, we are only able to amend the billing/shipping address
2. You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode

All items that you previously added into your shopping bag under your account will remain in your shopping bag until you have successfully placed the order or removed the item(s) from it.

Placing an item in your shopping bag does not guarantee that the item has been reserved. Complete the checkout process to ensure you get your item(s).

If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used. Do note that periods (.) and commas (,) are the only recognised characters within the order fields.

Please provide a screenshot of the page where you experienced the error, or copy the error message and send it to HERE for further assistance.